What’s your returns policy?
Below is a summary of our returns policy. You can find our full returns policy here.
We offer a 14-day DOA replacement period (subject to assessment of the goods and confirmation from the supplier/manufacturer).
Change of mind
Generally we do not offer refunds for change for mind returns and we encourage you to consult our staff for advice before making a purchase. Certain products may be returned for store credit (a restocking fee of up to 25% may apply). Please consult one of our staff at the time of purchase should you have any questions about this.
It can be difficult to purchase photography gear for others when you consider the many variables. We want to make the process is as pain-free as possible for you, so if you're purchasing a gift for someone, let us know ahead of time and we can pre-authorise a return should you purchase the wrong item. (Pre-authorisation is offered on a case-by-case basis and is subject to approval, and terms and conditions apply.) We also have gift cards available for purchase.
Your purchase of Goods will be subject to certain laws including, without limitation, the Australian Consumer Law. The Australian Consumer Law provides you with certain rights that cannot be excluded, including that the Goods must be of acceptable quality, reasonably fit for the purpose that CameraPro represents they will be fit for and that the Goods will correspond with any description. Nothing in these Terms and Conditions shall be read or applied so as to exclude, restrict or modify or have the effect of excluding, restricting or modifying any condition, warranty, guarantee, right or remedy implied by law (including the Australian Consumer Law) which cannot by law be excluded, restricted or modified.
All the products we sell come with a minimum 12 month Australian warranty.
To initiate the return process, please call us on 1300 431 431.