For Photographers - By Photographers

Help & FAQs

1. How can I place my order with you?

You can either place your order online or give us a call on 1300 431 431 and we will be happy to assist you with any questions over the phone. We also have two stores in Brisbane offering a large range of professional photographic equipment where we would love to be able to discuss and demo your requirements.  Click here to view more information on our store locations.

 

2. What payment methods do you accept?

CameraPro accepts all the major payment methods including cash, EFTPOS, Bank Transfer, Visa, MasterCard, Amex and Paypal. Please note that all prices on our website are quoted based on cash, bank transfer or EFTPOS.

A 2% Paypal surcharge applies to PayPal payments made online, over the phone or in store.

A 0.75% credit card surcharge applies to payments made with VISA, MasterCard and American Express cards.

All Credit Card and PayPal payments made online or over the phone are subject to a verification process before your order can be dispatched. CameraPro will contact you via email after we have received your order to complete this process.

 

3.  Can I have my order delivered?

Yes, we deliver all around Australia.

Please note due to the high value nature of the parcels we deliver, we send all parcels as signature on delivery and prefer to send to a residential or business address rather than a PO Box. 

 

4. How much does shipping cost?

We offer $10 flat rate express shipping Australia wide for all online orders. Orders are express shipped with signature on delivery, tracking and insurance. 

 

5. Can I pick up from your store?

Yes, we currently have two stores in Brisbane:

Newstead Showroom: 232 Arthur Street, Newstead, QLD 4006

Phone: 1300 431 431


Brisbane CBD Showroom: Level 1, 180 Queen Street, Brisbane, QLD 4000 (Located inside the historic National Australian Bank Building)

Phone: 1300 431 431


Click here to view more information on our store locations.

 

6. What’s your returns policy?

Below is a summary of our returns policy, you can find our full returns policy here

  • DOA

We offer a 14-day DOA replacement period (subject to assessment of the goods and confirmation from the supplier/manufacturer).

  • Change of mind

Generally we do not offer refunds for change for mind returns and we encourage you to consult our staff for advice before making a purchase. Certain products may be returned for store credit (a restocking fee of up to 25% may apply) for change of mind, please consult one of our staff at the time of purchase should you have any questions on this.

  • Gifts

It can be difficult to purchase photography gear for others when you consider the many variables. We want to make the process is as pain-free as possible for you, so if you're purchasing a gift for someone, let us know ahead of time and we can pre-authorise a return should you purchase the wrong item. Pre-authorisation is on a case by case basis and is subject to approval, terms and conditions apply. Alternatively we have gift cards available. 

  • Your rights

Your purchase of Goods will be subject to certain laws including, without limitation, the Australian Consumer Law. The Australian Consumer Law provides you with certain rights that cannot be excluded, including that the Goods must be of acceptable quality, reasonably fit for the purpose that CameraPro represents they will be fit for and that the Goods will correspond with any description. Nothing in these Terms and Conditions shall be read or applied so as to exclude, restrict or modify or have the effect of excluding, restricting or modifying any condition, warranty, guarantee, right or remedy implied by law (including the Australian Consumer Law) which cannot by law be excluded, restricted or modified.

  • Warranty

All the products we sell come with a minimum 12 month Australian warranty (specific warranty periods can be found here). To initiate the return process, please call us on (07) 3333 2900. 

 

7. Does a camera I purchase from you come with a genuine Australian warranty?

Yes, all of the products we carry come with a Genuine Australian Manufacturer's Warranty. This gives you the peace-of-mind in knowing that you have full local cover for technical support, firmware upgrades and repairs for a minimum of 12 months (Click here to check the length of your warranty).

 

8. Can I extend my warranty?

Currently we do not offer extended warranty. 
 

9. Can I buy duty free goods from you?

All quoted prices include GST, you will be eligible to claim your GST back on good you’ve purchased within 60 days of leaving the country. Click here to learn how to claim your GST back.

 

10. Why are your prices so low?

CameraPro started as a purely online store for professional photographers. We pride ourselves on offering the most competitive pricing possible by keeping our margin and overhead low throughout the business. During the growth our business, we’ve always aimed to provide the best pricing in the marketplace on genuine products, while providing the best possible customer service for the enthusiast photography and working professionals. When you’re shopping with us, you know you’ll be in good hands.

 

11. Do you price match?

If you have any price match enquiries, please contact us on 1300 431 431 or send us an email here (contact form page)

Price matches are looked at on a case by case basis. We do not price match with Grey Market stock.

 

12. What’s the difference between Australian stock and grey market products?

 

  • What is Australian stock?

CameraPro carries exclusively Australian stock product, which means that all products are sourced from the authorised distributor or manufacturer in Australia. For you, this means peace of mind knowing that you are fully covered by the manufacturer in Australia, as well as the Australian Consumer Law should any issues arise with your purchase. 

All in stock items are held in our warehouse in Brisbane, which means incredibly fast delivery for customers Australia wide!

Australian stock also means entitlement to all manufacturer rebates/cash backs, and for eligible working Professionals it means full support from Canon CPS and Nikon NPS within Australia which includes priority service, and in some cases free loan of equipment while your gear is under service. 

Finally, Australian stock product means full eligibility for the TRS Scheme, as well as ability to claim GST for eligible businesses. For eligible customers this means a claim back of the 10% GST paid on purchase, which is a significant saving in cost. 

 

  • What is a grey market product?

Grey market products refer to any product that is not imported or exported through the official distribution Channel. It is not illegal to sell or purchase any grey market products, however you do need to be aware of the risks associated with these items.

 

Warranty - Many grey market resellers advertise a "local warranty" on their products. It’s important to make a clear distinction between “Local Warranty” and “Genuine Manufacturer's Warranty” with the latter being exclusively available through official Australian stock resellers such as CameraPro. In the case of the former, the warranty is only supported by the grey market reseller themselves and in many situations the repair process involves your item being sent overseas to be repaired and then sent back resulting in long turnaround times and increased chances of damage, loss and other complications. Conversely, repairs on Australian Stock items (with a Genuine Manufacturer's Warranty) are repaired only by authorised repairers of the particular product in Australia, ensuring that the repair is performed correctly and quickly.

There’s a good chance you’re breaking the law without knowing - A vast majority of grey market resellers hold their inventory overseas. When placing an order with them, you’re listed as the importer of the product and are liable for any GST and fines that apply to it. For items with a value greater than $1000, you’re obliged to pay GST and Customs Duty. Some may advertise “No GST Guarantee” which simply means they mark your product as a gift valued under $1000 which is illegal. Australian customs do frequently check imported items and as the listed importer you will potentially be liable for any fines and/or penalties associated with breaking this law.

Hidden Fees - Many grey market resellers charge higher shipping fees. Additionally as mentioned above, you’re obliged to pay GST and customs duty on certain items valued at greater than $1000 (which is 5% customs duty + 10% GST on most products, more information on these fees can be found here).

No Protection - Because in most cases grey-market resellers are overseas businesses that you’re purchasing from, they’re not bound by the Australian Consumer Law. In this case they’re not legally obliged to honour an advertised warranty, supply products in new condition or supply them at all. As result there have been many cases of unlucky consumers being caught out; recieving used or refurbished products, had parts missing from the package and never receiving a purchased item at all. In these situations, the consumers have no-one to appeal to (such as the ACCC) as such entities are powerless outside the borders of Australia.

Other risks - We have heard of numerous cases of customers who have bought products, and upon contacting the Australian distributor, finding that the serial number is not a genuine Serial number, within Australia or world wide. Cases have been documented of Nikon DSLR bodies where there serial number actually was for a lens; and also cases where serial numbers on item packaging is different to the camera/lens inside. In the case of an insurance claim for loss or damage this will often mean a risk of the insurer rejecting the claim due to serial number issues. 

 

13. Is that the best price you can do?

Generally our web price is our best price as we actively monitor our competitors to maintain competitive pricing.

If you would like to purchase commercial quantities, please contact us on 1300 431 431 or or email us online here, and we will be happy to do up comparison quotes for you.

 

14. I have some questions in choosing the right gear, can you help me?

That’s what we’re here for! Give us a call on 1300 431 431 or send us an email via our contact form and our staff will be happy to assist you in any questions you may have, be it finding your first DSLR to setting up a studio, or even helping you to choose the perfect gift for your family and friends!

 

15. My camera is not working, what should I do?

Unfortunately camera equipment having many moving parts and complex electronics is prone to the occasional breakdown. If there is any issue with your gear purchased from us, we’ve got you covered. Just give us a call on 1300 431 431 and ask to speak to our service department and we will assist you through the repair process.