Found a lower price elsewhere? Let us know. We’ll do our best to match the price of an identical, in-stock product from an Australian retailer. Each request is reviewed individually, and price matching is at our discretion, so we can’t guarantee every request will be approved.

 

This policy doesn’t affect your rights under the Australian Consumer Law.

 

What we can usually match

 

We can usually match a lower price from an Australian retailer when:

 

• the product is identical — the same brand, model, kit configuration and condition (new, not refurbished, ex-demo or second-hand)
• it includes the official Australian manufacturer warranty
• it’s in stock, available to buy now and can be delivered within Australia
• the price is publicly advertised and doesn’t require a login, membership or trade account

 

What we can’t match

 

• Marketplace listings, such as eBay, Amazon, Kogan, Catch and Facebook Marketplace
• Overseas, grey import or parallel import sellers, or stock without an Australian warranty
• Trade, wholesale, member-only or negotiated prices
• Bundles, free gifts, finance offers or prices after cashback (we compare the price paid at checkout)
• Clearance, ex-demo, refurbished or limited-quantity stock
• Loss-leader, below-cost or other prices we can’t sustainably match, even from an eligible Australian retailer
• Pricing errors, auctions or prices that are no longer current

 

How to ask

 

Before placing your order, send us a link to the competitor’s live listing [by email / phone / live chat / in store]. We’ll review it and get back to you as quickly as possible. We can’t adjust prices on orders that have already been placed.

 

The fine print

 

Price matching is offered at our discretion and isn’t guaranteed. We may decline a request, including where a competitor’s price is below what we can reasonably offer, without providing a reason. We may verify listings before approving a match and decline or withdraw a match if a listing can’t be confirmed. We may also limit quantities and change this policy at any time. Please read this policy alongside our [Terms and Conditions].